Call Queue Controller
Description In the call centre or call reception area, it should always be ensured that waiting times are kept to a minimum. This is only possible through the intelligent coordination of the incoming calls or the most sensible involvement of all available personnel capacities. This is exactly what the Call Queue Controller for SwyxWare and Netphone from 3iMedia is responsible for. No matter how busy you are, the Call Queue Controller for SwyxWare ensures that you minimise the waiting time for your callers. A web-based frontend for convenient administration is also available.